FAQ
Can I return items if I don’t like them?
Yes, you can request a return for your order within 30 days of receiving it.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking information. This email will include all the details you need to track your parcel.
What payment methods do we accept?
We offer secure payment methods with all major credit cards, as well as Google Pay and Apple Pay.
How can you contact us?
E-Mail: info@oliviagray.co.uk
Simply send us an email and we’ll get back to you within a few hours.
Opening hours:
- Monday–Friday: 9 AM – 6 PM
- Saturday & Sunday: 10 AM – 5 PM
Will I receive a confirmation email after placing my order?
Yes, once you’ve placed your order, you’ll receive a confirmation by email. If you can’t find the email, you can contact our customer service team at any time, we’ll be happy to help you right away.
E-Mail: info@oliviagray.co.uk
FREE DELIVERY
Enjoy free Royal Mail delivery on all orders.
SECURE PAYMENTS
We offer secure payment methods with all major credit cards, as well as Google Pay and Apple Pay.
EXCELLENT CUSTOMER SERVICE
Our in-house customer service team is available 7 days a week.